That blame referred to Microsoft calling out "a small number of users" on unlimited plans for "extreme backup scenarios," in some cases, storing up to 75TB of data in the cloud. You'll be able to keep your free storage when the changes happen in 2016. In his post on the OneDrive user forum, Pearce said "the announcement came across as blaming customers for using our product" and Microsoft was "genuinely sorry for the frustration this decision has caused."
While each provider offers free storage, these companies generate their revenue through paid plans, and storage limits are king in deciding where customers are willing to hang their hat (and their files).īut Microsoft's group program manager Douglas Pearce came hat in hand to customers, apologising for recent changes to OneDrive plans and the way they were communicated. Microsoft is up against rivals such as Dropbox, Google Drive and the Apple-centric iCloud, all hoping to be the one place that users can store all their files to get cloud-based access from anywhere. The company is hoping the move will appease customers and curry some favour in an already competitive cloud storage market. The mea culpa comes a month after Microsoft announced major changes to its cloud storage, halving storage limits for paid plans (whilst keeping the price unchanged), reducing limits on free plans from 15GB to 5GB, ditching its 15GB camera roll storage bonus and completely scrapping 'unlimited' storage for all users.
The company confirmed the changes in a post on its OneDrive user forum, offering users "impacted" by the changes the opportunity to get additional storage for a limited time, and the chance to opt-in to keep free storage bonuses when OneDrive plans are overhauled early next year. Microsoft has back-pedalled on cuts it made to OneDrive cloud storage limits last month, giving back some of the data allowances it was set to take away and apologising for putting the blame on users for excessive use.Ĭustomers will still need to opt-in to keep their bonus storage, though, and the changes will expire after a year.
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